Customer Relationship Management

Customer relationship management is both more challenging than ever, and more important. For the typical business today, customer relationship management (CRM) must span multiple service channels and product lines, and keep pace with ever-changing competitive and regulatory environments. At the same time, because the internet makes it easy for dissatisfied customers to broadcast their grievances and to find alternative products and services, under-performance in customer relationship management translates very quickly to lost revenue. In today’s marketplace, businesses need to get customer relationship management right, or suffer the consequences.

How PineSucceed revolutionizes customer relationship management

PineSucceed, the recognized leader in business process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications that deliver:

Integrated, intelligent automation — Employing unmatched business rules sophistication, PineSucceed’s CRM automates contact center solutions and service processes to a degree never before possible, minimizing the degree of manual work required and guiding the involvement of CSRs when their involvement is needed.

Layered services — Leveraging a unique application creation and deployment framework, our customer service software supports a “layer cake” approach to services that establishes a foundational layer of company-wide processes and procedures, while also allowing the easy creation of segmented services for specific product lines, customer types, or pilot programs.

Business change driven by business users — Our CRM’s path-breaking automated programming technology empowers business users to quickly create new processes and services with minimal involvement from IT staff.

Enable data intelligence across all business functions

Data-driven decision-making will help you understand the impact and ROI of your business decisions before committing to some actions. Consequently, you may achieve better customer engagement, efficiency gains and cost savings across business processes, and high sales consistency. Native analytics embedded into your CRM products provide you with:

  • Time-saving automation of business data collection.
  • AI-powered data insights responding in real time to changes in the original data.
  • Smart suggestions of the next best actions incorporated into your business processes.

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